Thurday's MRT breakdown affected some 127,000 people. That's about 2% of the Singapore population.
The worse thing about that breakdown was the poor communication by SMRT to it's staff and to the public. Also their poor EQ toward remedying the situation. Even their comments are so insensitive.
Saturday the system broke down again. And today they've shut the NS and EW lines till 10am. Who's gonna go out like that?
This is the worse public transport breakdown in Singapore's history.
Someone must bear full responsibility and step down for this and our entire grid needs a full review. Some people at the top are getting too complacent.
Sunday, December 18, 2011
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