Library @ Orchard

am at the orchard library right now. feels like the days when i was in the usa blogging in libraries. nothing much going on at the moment except that i'm waiting for genia to be done with work since we're supposed to meet up for dinner. been awhile since we last met up.

life is good at the moment. haven't really felt the effect of shift work yet though i've officially begun. the whole week i'm on 8-5 am shift. means waking up half an hour earlier every morning. might seem a little but half and hour makes alot of difference to me somehow. i seem to be more tired(cuz i sleep late) leh. but good thing is i leave earlier too. and these days there's little after-hours work to do so thats a good thing.

haven't been doing much lately thats worth blogging.

new manager Valerie is pretty okie. i mean she's pretty and quite okie. and since we had an argument over an escalated case before where i gave her a piece of my mind while she was still only a service manager(lousy name for senior consultant), she's been pretty nice to me eversince. and somemore coupled with the fact that i get things done pretty ok-ly, therefore there's really nothing for her to be displeased with me about. in fact she seems kinda stressed since coming into this role and having to fill patrick's huge shoes as well as patrick's desk right beside me. so far, she's been alright.

got bao toh-ed yesterday when we looked through our end-day call numbers. and there i was ranking pretty decently and sitting pretty until val pointed out that i had the highest after-call time(ACW) + auxiliary time(AUX) in the whole contact center. now,

ACW + AUX = rest time, time NOT taking calls and blah.

and while its normal to chalk up a total of an hour plus in ACW+AUX time, my timing was through the roof at 3hours plus. which effectively means i rest ALOT. hmm. darn. never thought they'd catch me.